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..is my discount off retail? |
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Details of your product cost and retail price discounts as applied to
non-sale items from our main office furniture catalogue are
available from our Sales Team. The special offer brochures
feature a special price and discount matrix which is applied on an
item-by-item basis. Copies of this matrix are mailed on floppy disc in
.xls (Microsoft Excel) format the week before the launch of each
brochure. If you have any queries regarding your discount structure,
please contact our sales team.
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..happens if there is a delay in delivery? |
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We make every effort to achieve our advised delivery targets, and we
have an admirable success rate. however there are occasions when delays
may occur, for a variety of reasons. In this event you will be sent a
secondary acknowlegement stating a revised delivery target. In any
event, please contact your sales administrator if you have any queries regarding your order.
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...colour/finish/fabric options are available? |
The technical information on our product descriptions describe many
finish/fabric options. For further detail or to order a swatch please
contact our sales office.
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...if my customer cancels the order? |
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Please contact your sales administrator as soon as possible if there is an order change or cancellation. We may incur costs depending on how far the order has progressed, in which case we must pass these charges on. Please refer to our Terms & Conditions of Service for full details.
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...are the advantages of cantilever frames vs panel ends? |
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Steel cantilever frames have become popular in recent years for a
number of reasons. They look modern, can often house easily accessible
cable cassettes in the leg, and can allow a small office to appear more
spacious. A further innovation is to use a telescopic beam system frame
allowing legs to be shared between workstations, thus saving money.
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Anti-tilt is a safety feature of filing cabinets and storage units with
rollout fitments. It stops more than one drawer or shelf being extended
at a time, thus preventing the unit from becoming unbalanced.
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...is a catalogue overprint? |
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Woodstock Leabank offers a comprehensive office furniture marketing program based on an annual catalogue
publication and seasonal specials brochures, which are available with
the covers personalised with your business identity and contact details.
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...are the Woodstock Leabank Terms and Conditions of Service? |
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Woodstock Leabank offers a set of standard Terms and Conditions of Service, which can be viewed and printed by following this link .
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...preparations should be made prior to delivery? |
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We request access details and negotiate a suitable delivery time with
the customer contact as nominated by the dealer. We ask end users to
ensure that the delivery is able to be made to a cleared site to enable
trouble-free unpacking and assembly, and to inform us
of any special circumstances which may affect our installation and
delivery team — for example, a narrow stairwell or other obstruction,
or special security requirements. Please note that safes are only
delivered to pavement-level ground-floor locations unless a delivery questionnaire is completed, and we reserve the right to charge for this service.
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